Payment and Refund Policy

Last updated: 03 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital courses and related educational resources offered through guiderepo. The site provides an informative resource dedicated to audiovisual production excellence, covering topics such as broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It covers payments made by customers located in the United Kingdom for access to these online courses and any associated digital materials. The policy does not extend to physical goods or services delivered outside the digital course environment.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. No hidden fees are added at checkout beyond those shown during the purchase process. Customers are responsible for any currency conversion charges imposed by their payment provider if paying from outside the UK. Promotional discounts, if any, are applied before tax and are clearly indicated at the point of sale.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as other secure payment gateways commonly used in the United Kingdom. Payments are authorised in real time through our secure processing partners. All transactions are protected by industry-standard encryption to safeguard card details. Authorisation is required before course access is granted, and we do not store full payment card information on our systems.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, customers receive an immediate email confirmation containing order details and access instructions. A binding contract is formed at the moment payment is successfully processed and confirmed by our system. This confirmation marks the start of the service provision period for digital course access.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. However, for digital content, this right is lost once download or access has begun, as the service is considered fully performed. Customers must notify us within this period using the contact details below if they wish to cancel before accessing the course materials.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only within the 14-day cooling-off period if no course access has occurred. Once a customer has logged in or started viewing content, the purchase becomes non-refundable. Promotional or discounted courses may have additional restrictions clearly stated at purchase. Technical issues caused by the customer’s own equipment or internet connection do not qualify for refunds.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email info@dramabydesign.com with their order number, full name, and a clear statement of the reason for the request. Requests must be submitted within the applicable time limits. We require proof of purchase and confirmation that no course access has taken place. Incomplete requests will be returned for additional information.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request is reviewed within 10 working days. We inspect records to verify that no access has been made to the digital content. Customers are notified of approval or rejection via email to the address provided at purchase. If rejected, the email will explain the specific reason and any options for appeal.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method used at purchase. Processing typically takes up to 14 working days after approval, though the exact time for funds to appear in the customer’s account depends on the payment provider. No refunds are issued via alternative methods such as bank transfer unless the original payment method is unavailable.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Because all offerings are digital courses, access is granted immediately upon purchase. Subscriptions, if offered, renew automatically unless cancelled before the renewal date. Promotional offers are subject to the same refund rules but may exclude additional benefits provided at no extra cost. Customers are advised to review all terms before completing payment for any subscription-based access.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, the order will not be processed and access will remain restricted. Duplicate charges are investigated promptly upon notification to info@dramabydesign.com. Chargebacks or suspected fraudulent activity will result in immediate account review and may lead to permanent suspension of access. We cooperate fully with payment providers and law enforcement in fraud investigations.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect any statutory rights customers have under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations. Customers retain the right to seek remedies for faulty digital content or services not provided with reasonable care and skill. Nothing in this policy limits liability for death, personal injury caused by negligence, or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy or to submit requests, contact us via the form on our Contacts page or by emailing info@dramabydesign.com. We may update this policy from time to time to reflect changes in law or business practices. The current version is always available on the website and the last update date is displayed at the top of this page. Continued use of the site after changes constitutes acceptance of the revised terms.